Refund Policy

1. Paddle as Merchant of Record

All payments for Clearminutes Pro are processed by Paddle, who acts as the Merchant of Record for all transactions. This means your purchase contract is between you and Paddle, and all billing, invoicing, VAT, and refund processing is handled by Paddle on our behalf.

Because Paddle is the Merchant of Record, all refund requests must be submitted through Paddle's systems. You can request a refund by:

• Contacting us via support.clearminutes.app and we will raise the refund with Paddle on your behalf, or
• Contacting Paddle directly through the receipt email you received at purchase, which includes a link to manage your order.

There are no physical goods associated with Clearminutes. The product is a desktop software application delivered digitally.

2. 14-day money-back guarantee

If you are not satisfied with Clearminutes Pro for any reason, you may request a full refund within 14 days of your first charge. This guarantee applies to:

• The first charge on a new monthly Pro subscription.
• The first charge on a new annual Pro subscription.
• The purchase of a lifetime licence.

During the 14-day guarantee period, no reason is required. Simply contact us or Paddle and the refund will be issued in full.

The 14-day guarantee applies once per customer and is not available on subsequent subscription renewals or on accounts that have previously received a refund under this guarantee.

3. Annual plans: extended satisfaction period

Given the larger upfront commitment of an annual subscription, we extend additional discretion for annual plan holders. If you purchase an annual Pro subscription and are not satisfied, you may request a pro-rata refund within 30 days of the purchase date.

A pro-rata refund for an annual plan is calculated as the annual fee minus the cost of the months used (calculated at the annual monthly equivalent of £9.00 per month, i.e. £108 ÷ 12) at the time of the refund request.

After 30 days from the annual plan purchase date, refunds on annual plans are subject to the discretionary provisions in Section 4 below.

4. Refunds after the guarantee period

After the applicable guarantee period has passed, refunds are considered on a case-by-case basis at our discretion. We will consider refund requests in the following circumstances:

• Billing errors: if you were charged incorrectly, charged twice, or charged after cancellation due to a technical error, you are entitled to a full refund of the erroneous charge.
• Technical issues preventing use: if a verified technical fault with the App has prevented you from using Pro features for a sustained period and we have been unable to resolve it, we will consider a partial or full refund at our discretion.
• Duplicate subscription: if you were inadvertently charged for multiple subscriptions on the same account, we will refund the duplicate charge.

General dissatisfaction after the guarantee period, change of mind, lack of use, or switching to a competing product are not grounds for a refund outside the guarantee window.

5. How to request a refund

To request a refund, please use one of the following methods:

• Via DevBytesUK support: Contact us at support.clearminutes.app with your order details (email address used for purchase and approximate purchase date). We will liaise with Paddle to process the refund.
• Via Paddle directly: Your Paddle receipt email includes a link to manage your purchase. You can submit a refund request through that link.

Please include your subscription email address and order reference (if available) in your request so we can locate your account promptly.

6. Refund processing times

Once a refund is approved and initiated by Paddle, it typically takes 5 to 10 business days for the funds to appear in your account, depending on your card issuer or payment method. The exact timing is outside our control and is determined by Paddle and your financial institution.

You will receive a confirmation email from Paddle when the refund is initiated.

7. Effect of refund on subscription access

When a refund is issued, your Pro subscription will be cancelled and Pro features will be deactivated. Your account will revert to the free tier. This applies regardless of how much time remained on your billing period.

Your local app data (meetings, transcripts, recordings stored on your device) is not affected by a refund or cancellation. That data remains on your device under your control.

8. UK Consumer Contracts Regulations

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally have a 14-day right to cancel digital content purchases. However, this right may be lost once download or activation of digital content begins, provided the consumer was informed of this and gave explicit consent before the cancellation period expired.

Our 14-day money-back guarantee (Section 2) is offered voluntarily and supersedes any limitation that might otherwise apply under the Regulations. We offer this guarantee regardless of whether you have downloaded, activated, or used the App during the 14-day period.

9. Statutory rights

Nothing in this policy affects your statutory rights as a consumer. If you are in the UK, your rights under the Consumer Rights Act 2015 (including the right to a repair, replacement, price reduction, or refund for faulty digital content) are not affected. If you are in the EU, your rights under the Consumer Rights Directive and the Digital Content Directive (2019/770/EU) — including the right to updates that maintain conformity during your subscription — are not affected.

10. Changes to this policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase governs any refund requests arising from that purchase.

11. Contact

For refund requests or questions about this policy, please contact us at support.clearminutes.app.